Shipping policy

Shipping Policy

Thank you for shopping with PLANTPEAK. Please read our shipping policy carefully so you know what to expect when you place an order.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States)

We offer the following shipping options for orders delivered within the contiguous United States:

Economy Shipping – Estimated delivery in 5–8 business days. Rates are calculated at checkout based on your order.
Standard Shipping – Estimated delivery in 3–5 business days. Rates are calculated at checkout based on your order.
Free Shipping – Orders of $50.00 or more qualify for free shipping within the United States. Free shipping is automatically applied at checkout when your order total meets or exceeds the threshold.

International Shipping

We ship to 27 countries worldwide. International shipping rates are calculated in real time at checkout based on your location, package weight, and dimensions. The following carriers are available for international orders:

USPS – Various service levels available depending on destination country.
DHL Express – Expedited delivery to most international destinations.

Delivery estimates for international orders vary by destination and carrier service selected. Please refer to the estimated delivery timeframe shown at checkout.

Duties, Taxes & Customs

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs office for more information before placing an order.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to become active after you receive your shipment notification.

Delivery Estimates

Delivery timeframes are estimates and are not guaranteed. Delays may occur due to carrier disruptions, weather events, customs processing, or other factors outside our control. PLANTPEAK is not responsible for delays caused by the carrier or customs authorities.

Address Changes

If you need to update your shipping address, please contact us as soon as possible after placing your order. We will do our best to accommodate changes, but we cannot guarantee updates once an order has been fulfilled and handed to the carrier. PLANTPEAK is not responsible for orders delivered to an incorrect address provided at checkout.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us within 14 days of the estimated delivery date. We will work with you and the carrier to investigate and find a resolution. Please retain all original packaging and take photos of any damage, as these may be required for a carrier claim.